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We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

Users in APAC, Middle East and Africa working with ADO organizations in Australia might experience higher latency and intermittent failures due to an Azure infrastructure issue that is currently being worked on. We are sorry for the inconvenience it might cause.

We are continuing to monitor for any further issues.

We have identified an issue causing delays in publishing organization cost data through the Costs API. A fix is in progress and currently undergoing testing. API and ChatGPT usage are not affected, and other reporting channels remain available. We are continuing work to restore normal data freshness.